SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of birdvendor.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://birdvendor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything arrived correctly, working perfectly, it took a little while to arrive, but everything was fine, great cost and benefit.
Everything is fine
Very good led, incredible cost benefit even more that has the battery holder it turns a perfect and strong portable
The tripod materials look cheap plastic, but it does its function and not being a very heavy light, it works well. Just be careful with placement and stability
Excellent lamp, good quality, good for photo video filming
Love it, easy to use fast to attach not complicated at all. Came just as advertised and nice color too.
I liked it, small but it brightens very well.
I received this LED spotlight and was thrilled with the delivery—it arrived in no time at all! The spotlight works wonderfully. Thank you so much, I'll be using it gladly for my work.
Impressive how compact it is! Worth it to put that light or flash of composition obs: pay double just because the magic urns chose 9 Fingers!!! # Fazol
"Compact, powerful COB light for crisp and consistent illumination in photography & videography setups. Highly versatile and reliable."
Pretty good light. Not the brst by any means, but quite bright and for the price, quite unbeatable. However, there is a constant fan noise, but maybe I can turn it off, I just haven't found out yet.
I liked it a lot! Compact, fits in the hand. Powerful light, it has some functions like flashing etc. Good temperature and load regulation. It has metal construction and cooling cooler so it turns on. The grip for the batteries is all plastic, and it does not only work with 1 battery, it needs both to work, I found this a negative point. Arrived before the deadline!
Great lights for portable applications. The 30cm Softbox option doesnt really create very soft light, but is more of controlling the spillage. The included mini bowens reflector with the silicon soft dome works very well for a compact half-globe fill effect. No fuss, simple, metal construction on main unit, compact, lightweight. Will be our preferred compact interview video shoot lighting kit soon. Ordering more for company use. Shipping is super fast to Singapore.
Very good, arrived fast, well packed, metal product, filling Liz, I want my coins and
Box well packed, product came complete as description. However it appears fragile when arming the rods. I hope you can handle some rehearsals.
The power is excellent, it is not heated, it is good material, the accessories are very good quality, you can control the light temperature and intensity. Excellent Product I recommend.
Very good, great cost benefit, fast arrived, metal frame, comes with control, well packed,
Good cost benefit, metal structure, I have to make a comparison, if it is really 80W, however it works well, the control working TBM.
It is a very good quality led light for your price. As described in the publication. Arrived a day after the indicated time but I am very happy with my purchase.
A good device for your money, but this is not 800 watt when compared to halogen. But thanks for that too!